Cancellation Policy

Cancellation Policy

Last updated: 25 October 2026

When You Can Cancel

  • Orders outside our local area: you can cancel any time before the order is dispatched.
  • Local orders (pincode 603202) confirmed before 9 PM: you can cancel until 10 PM the same day.
  • Local orders confirmed after 9 PM: you can cancel until 10 PM the next day.
  • Orders cannot be cancelled while your payment is being verified. Please wait for our confirmation message, then request the cancellation if you still wish to.
  • Once an order is dispatched, it cannot be cancelled.

How to Cancel

Send your order number to +91 99529 95491 on WhatsApp, or email support@omiramart.in. We will confirm the cancellation by message.

Refunds on Cancelled Orders

  • Paid fully by UPI: the full amount is refunded.
  • Cash on Delivery: the 15% advance is refunded if the order is cancelled before dispatch.
  • Refunds are sent to the same UPI ID you paid from, within 5–7 working days of the cancellation being confirmed.

Refused Deliveries

If a Cash on Delivery order is refused at the door, it is treated as a cancellation after dispatch and the 15% advance is not refunded. The advance covers the cost of packing and delivering the order.

Cancellation by Omira Mart

We may cancel an order if the item is out of stock, the payment cannot be verified, or the delivery address cannot be served. In that case, any amount you paid is refunded in full to your original UPI ID within 5–7 working days.

Need Help?

WhatsApp: +91 99529 95491 · Email: support@omiramart.in · Monday to Sunday, 10 am to 7 pm.