Refund and Returns Policy

Refund and Returns Policy

Last updated: 27 October 2026

We check every item before packing. Because our stock is limited to one piece per colour and size, we accept returns only for items that arrive damaged. Please check the measurements listed on each product page before ordering. Returns are not accepted for size, fit, colour preference or change of mind. Slight colour variation from the product photos, caused by lighting or screen settings, is not considered damage.

How to Report a Damaged Item

  • Record an unboxing video when you open the parcel. The video must show the sealed package being opened and the damage clearly.
  • Send the video, your order number and a short description to +91 99529 95491 on WhatsApp within 24 hours of delivery.
  • Claims without an unboxing video, or reported after 24 hours, cannot be accepted.

Returning the Item

  • Local area (pincode 603202): our team collects the item from you.
  • Elsewhere in India: we arrange a free return pickup through our courier partner.
  • If return pickup is not available at your pincode, you can send the item back by post or courier and we will refund the postage, up to the receipt amount, along with your refund or replacement.
  • Please send the item back unused, with its tags and original packaging.

Replacement or Refund

  • Once we receive and check the returned item, we send a replacement of the same product.
  • If the same product is out of stock, we refund the amount you paid.
  • Replacements and refunds are processed only after the returned item reaches us.

Refund Method and Timeline

Refunds are sent to the same UPI ID you paid from, within 5–7 working days of receiving the returned item. For Cash on Delivery orders, the refund covers the 15% advance and the amount paid on delivery.

Need Help?

WhatsApp: +91 99529 95491 · Email: support@omiramart.in · Monday to Sunday, 10 am to 7 pm.